Warranty Terms

 

Product	Model	Warranty Period(Months)
Lifepo4 cells	EVE/CATL/CALB/Sunwoda/Desay	60
Lifepo4 cells	REPT/Cornex/Hithium/Ganfeng/Higee/Gotion	36
DIY kits	All DIY kits series	24
BMS	Apexium/JK/JBD	12
Battery Packs	DC series/Do-noon/Panda	120
Defective Products at Discounted Prices	We will provide a detailed explanation before the sale	0

To resolve your after-sales issue more quickly, please read our after-sales process carefully:

1. Any defects in material, workmanship of your product will be covered after you provide any valid proof of purchase and information including but not limited to:

   [1] The order number from your purchase on our website.
   [2] A detailed description of the product after-sales issue.
   [3] Photos and videos of the fault.

   
   
2. Upon receiving your issue, we will forward it to our engineers for diagnosis and confirmation as soon as possible.
   
   
3. Responsibility Determination:
   [1] Quality Issues: Problems caused by defects in the product’s own design, materials, or craftsmanship within the warranty period.
   [2] Logistics Damage: If severe external damage is found upon receipt of the goods, Please write down the damage condition on the delivery receipt and take photos to keep evidence in the presence of the delivery person. we will file a claim with the logistics company based on the evidence you provided.
   [3] Human-Induced Damage: Damage clearly caused by improper operations such as impact, liquid immersion, or incorrect installation, which is usually not covered by the free warranty.
4. Provision of Solutions:
   Based on the assessment result, our customer service team will provide you with an official solution.Depending on the nature of the issue and the responsibility determination, one or more of the following solutions will be implemented:
   [1] Product Replacement: Applicable for severe quality issues or incorrect shipment.
   Process: You return the original product → After-sales team receives and confirms it → We ship a new or qualified replacement product.
   [2] Repair: Applicable for repairable faults.
   [3] Return/Refund: Applicable if the product is unrepairable, still has issues after multiple repairs, or meets the statutory return conditions.Process: After completing the return process, the refund will be returned via the original payment method or as agreed.
   [4] Compensation/Discount: Applicable for minor defects or issues that do not affect the main functions. We will negotiate with you to provide partial refund or a voucher as compensation.
   [5] Technical Support and Guidance: For simple installation or setup issues, our technical team may guide you to resolve them independently via phone or remote assistance.
   
   
   5. Clarification on Warranty Service
   Each of our sales representatives may offer different warranty service solutions based on their respective management guidelines. If your sales representative provides you with a different warranty service, kindly adhere to the warranty terms provided by your designated sales representative.
   
   
   6. Assembly Requirements
   Before assembling your DIY battery pack, it is imperative to confirm that all cells matched and balanced well. Otherwise that refunds/replacements cannot be issued for incorrectly assembled battery cells or for any damage caused to cells or BMS during the assembly process.
   Please be sure to use the battery cells with a matching BMS and place the battery in a safe environment. We will not provide compensation for battery damage caused by overcharging or over-discharging due to the failure to use a BMS, nor for damage to the battery cells caused by exposure to adverse environments.
   
   
   7. Return and Replacement Policy
   Replacement or Refund: Within 15 days of the product's arrival, customers are entitled to a free replacement or refund for any unacceptable damage or defective products.
   
   
   8. Warning Declaration for Battery Use
   The buyer acknowledges the potential hazards associated with battery use and operation, including the risk of injury from chemicals, electric shocks, or electric arcs during operation. Customers are advised to adopt a cautious approach during operation to mitigate the risk of injury. Additionally there is a chemical risk posed by the battery's electrolyte. By adhering to these terms, we aim to ensure a transparent and satisfactory experience for all our customers. Should you have any further inquiries or require clarification on any aspect of our warranty service, please do not hesitate to contact your Docan Energy sales rep.